Terms of service

These terms apply when you access a data room or intranet operated on the AdeptIQ platform by Castle AgentIQ Ltd (registered in England & Wales, company number 16530178; Linfield House, 27 Clifton Rd, Littlehampton BN17 5TE, United Kingdom) ("we", "us") on behalf of the organisation that invited you ("the organisation"). By signing in you accept these terms. For external users, the non-disclosure agreement you accept at first sign-in applies in addition to — and prevails over — these terms where they overlap.

1. Access is by invitation only

The platform is a private, invitation-only service. Your access is granted, scoped, and may be modified, suspended, or withdrawn at any time by the organisation's administrators — including time-limited access windows for external users. There is no self-service registration and no right of continued access.

2. Your account

  • Keep your credentials confidential. Accounts are personal: do not share your login, and do not let anyone else use your session.
  • Administrative access requires two-factor authentication; you are responsible for keeping your second factor secure.
  • Tell the organisation's administrator or us promptly at privacy@castleagentiq.com if you suspect your account is compromised.

3. Confidential material

Data rooms exist to share confidential business material under controlled access. Unless the organisation tells you otherwise in writing:

  • treat all data room content as confidential;
  • do not copy, download, screenshot, forward, or otherwise distribute content except as the data room's functionality and your granted access permit and your purpose for being invited requires;
  • documents you download may be watermarked with your identity and a timestamp — you are accountable for copies traceable to you.

For external users, the NDA you accepted governs in full.

4. Monitoring and audit

The platform records a per-user audit trail — sign-ins, pages and documents viewed, downloads, and administrative actions, with timestamps — and makes it available to the organisation's administrators. Use the platform on the understanding that your activity in it is logged and attributable to you. Details are in the privacy notice.

5. Acceptable use

You must not:

  • attempt to access content, accounts, or data rooms you have not been granted;
  • probe, scan, or test the platform's security, or attempt to bypass access controls, watermarking, or audit logging;
  • scrape or bulk-extract content by automated means;
  • upload malicious code, or (for users with authoring rights) content that is unlawful or infringes third-party rights;
  • use the platform for any unlawful purpose.

We may suspend access immediately where we reasonably believe these terms are being breached or the platform's security is at risk.

6. Content and intellectual property

Data room content belongs to the organisation (or its licensors). You get a limited right to view and use it for the purpose you were invited for, and no other rights. The platform software, design, and branding belong to us and our licensors.

Users with authoring rights (administrators/staff) are responsible for the content they upload, and warrant they are entitled to upload it.

7. Service availability and changes

The platform is provided on an "as is" and "as available" basis. We aim for high availability but do not guarantee uninterrupted access, and we may modify, maintain, or update the platform at any time. Content accuracy is the organisation's responsibility, not ours — we host what the organisation publishes.

8. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded (including for death or personal injury caused by negligence, or fraud). Save for that, to the maximum extent permitted by law:

  • we exclude all implied warranties and conditions;
  • we are not liable to individual users for indirect or consequential loss, loss of profit, or loss of data arising from use of the platform;
  • our total aggregate liability to any individual user, however arising, is limited to one hundred pounds (£100). Users do not pay to use the platform; any commercial remedies belong to the organisation under the client agreement, not to individual users under these terms.

Your organisation's remedies against us (if any) are set out in the client agreement, not these user terms.

9. Termination

Your access ends when the organisation's administrators end it, when your access window expires, or when the data room is closed. Sections 3, 4, 6, and 8 survive the end of your access; the NDA survives per its own terms.

10. General

  • We may update these terms; material changes will be notified in the platform and continued use constitutes acceptance.
  • These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
  • Contact: privacy@castleagentiq.com.